Returns



Return Policy
We know that you will be pleased with your purchases from Rainbow Motorcycles Ltd, however there may be occasions when you will need to return items to us.

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 2 working days . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault . Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our staff we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method.

Rainbow Motorcycles - Alma Road - Rotherham - S60 2HZ Tel 01709 835917 - Fax 01709 830619
web www.rainbow.co.uk - email parts@rainbow.co.uk
VAT Registration - 804890030 - Company Registration - 04532662